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Terms and Conditions

Secure Payment

Purchase with Confidence


We use industry-leading Stripe to handle all our online payments independently of our own servers. All payments are secure and encrypted and Stripe is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.

Shipping Policy

UK Shipping


A standard charge of 20 UK pounds is applied to all online orders for packing, shipping and insurance. We aim to deliver UK orders within 2-5 working days. In extreme cases, with very heavy or very large items, we may need to apply an additional charge which we'll confirm to you prior to shipping. We can sometimes arrange next day delivery but please contact us prior to purchase to arrange.


All orders are shipped by either Parcel Force or a reputable courier service. You will be provided with tracking information and should ensure there is somebody at the delivery address to receive and sign for your purchase.


International Shipping


We regularly ship internationally and shipping costs will be determined by the size and weight of the package and the delivery destination.


Our website will automatically apply an initial charge of 20 UK pounds for packing, shipping and insurance on all online orders, and we'll contact you to confirm any additional costs within 1-2 business days. Alternatively, please contact us for shipping quotes before you purchase. We aim to deliver to international destinations within 3-10 working days.


Please note: customs and import duties and taxes vary from country to country and you may be liable for additional charges if you are based outside of the EU. Please contact your local customs office for further information on costs and procedures.


Insurance


Unless we inform you otherwise prior to shipping, goods will be covered by Saffron Gallery's shipping policy whilst in transit.

Returns Policy

Conditions of Return


We are regularly complimented on our customer service and your satisfaction is of paramount importance to us. You can purchase from us online with confidence, safe in the knowledge that if an item is not as described or illustrated by us, you can return it to us for an alternative item or a refund.


To be eligible for a return and/or refund, we must receive written notification from you within 2 days of your receipt of an item, and we must receive the item back within 7 days of your receipt for UK orders, and within 10 days of receipt for international orders. We must receive the item in the same condition in which we sent it to you. Unfortunately after 7/10 days respectively we cannot offer an alternative or refund.


Refund


We will contact you once the returned item has arrived, its condition has been ascertained, and confirm eligibility for an alternative or refund. Assuming all is well, an alternative will be shipped or the refund will be processed within 7-10 days.


Shipping


Returns must be sent to:


Saffron Gallery
5 Middle Row
East Grinstead
West Sussex
RH19 3AX


Please pay close attention to packaging to ensure the item arrives back with us in perfect condition.
You are responsible for packing/shipping/insurance costs for the return.
Please ensure you use a reputable shipping agent and track the item whilst it's in transit.
Shipping costs are non-refundable.